Refund Policy

1. User-Initiated Cancellations

Before the Contest Begins: You can withdraw from a contest before it starts, provided the cancellation window (shown on the contest page) is still open. If canceled within this timeframe, the virtual currency used for entry will be refunded to your account.

After the Contest Starts: Once a contest is live, cancellations are not allowed, and entry fees become non-refundable, as real-time cricket action influences the fantasy game.

2. Cancellations by Game On Cricket Go

Insufficient Participants: If a contest does not reach the minimum required number of entries, Game On Cricket Go may cancel it. In such cases, all virtual currency used for entry will be returned.

Technical Interruptions: If a contest is disrupted due to platform-related technical issues or unforeseen circumstances, affected participants will receive a full refund.

Fair Play Violations: If a contest is voided due to breaches of our fair play policies, refunds may not be issued to users responsible for the violations.

3. Refund Process

Eligible Refund Scenarios: Refunds may be granted under the following conditions:

• The contest was canceled by Game On Cricket Go.
• You withdrew before the contest started.
• An issue occurred during the payment process.

Refund Credit: Refunds will be credited back to your Game On Cricket Go account balance, which can be used for future contests or withdrawn as per our withdrawal policy.

Non-Refundable Cases: Refunds will not be issued in the following situations:

• Disqualification due to violation of platform rules.
• Performance-related losses in a contest.
• Refund requests made after the contest has started or concluded.

4. Withdrawing Account Balance

Requesting a Withdrawal: Users can request a withdrawal of their account balance, provided it meets the minimum withdrawal threshold.

Processing Time: Withdrawals are typically processed within 3-5 business days.

Transaction Fees: Certain withdrawals may incur a processing fee, which will be displayed during the withdrawal request.

5. How to Request a Refund or Cancellation

Contact Support: To request a cancellation or refund, reach out to our support team at support@gameoncricketgo.com. Please include your account details, contest information, and the reason for your request.

Review Timeline: Our team will assess your request and provide a response within 24-48 hours.

6. Policy Modifications

Game On Cricket Go reserves the right to modify this Refund Policy at any time. Updates will be posted here, and we encourage users to review this policy periodically.

7. Need Assistance?

If you have any questions about our refund policy, feel free to contact us at support@gameoncricketgo.com.